Refund & Cancellation Policy

This policy explains cancellations and refunds for paid plans of ShowShelf, a product of Aitulya Private Limited. Please read it before purchasing.

1. Subscriptions

Paid plans are prepaid for the period you select (monthly or annual) and give you access to the Services for that period. Access begins as soon as your account is provisioned after a successful payment.

2. Cancellation

You can cancel at any time. On cancellation, your account remains active until the end of the period you have already paid for, and you will not be charged again for that plan. To cancel, email us at contact@aitulya.com from your account email.

3. Refunds

• 7-day satisfaction window. If you are not satisfied, you may request a full refund within 7 days of your first purchase, provided you have not published a live catalogue during that time.
• After 7 days, or once you have published a live catalogue, fees for the current period are non-refundable.
• Renewals and repeat purchases are non-refundable once the new period has begun.
• We may make exceptions on a case-by-case basis (for example, a verified service failure on our side or a duplicate charge).

4. How to request a refund

Email contact@aitulya.com from your account email with your name and the payment reference. We aim to respond within 3 business days.

5. How refunds are processed

Approved refunds are issued to your original payment method via Razorpay. Refunds typically reflect in your account within 5–7 business days, subject to your bank or card issuer’s processing times. Any applicable taxes are refunded in accordance with law.

6. Contact

Questions about cancellations or refunds? Write to contact@aitulya.com.